Refund Policy

1. General Policy

Due to the nature of digital, creative, and custom production services, all sales are generally NON-REFUNDABLE.

2. Non-Refundable Cases

No refunds will be issued for:

• Completed or partially completed work
• Approved concepts or delivered drafts
• Change of mind after project initiation
• Failure to provide feedback or materials
• Delays caused by the client

3. Pre-Production Refunds

A limited refund MAY be considered ONLY if:

• Work has NOT started, AND
• A written request is submitted within 24 hours of payment

Administrative fees may still apply.

4. Milestone-Based Projects

For projects with milestones:

• Completed milestones are NON-REFUNDABLE
• Remaining unpaid milestones may be canceled

5. Subscription / Retainer Services

• Monthly retainers are billed upfront
• No refunds for partially used periods
• Cancellation applies to the NEXT billing cycle only

6. Revisions vs Refunds

We prioritize resolving issues through revisions within the agreed scope.

Refunds are NOT a substitute for revision requests.

7. Exceptional Cases

Refunds may be issued ONLY at our discretion in rare cases such as:

• Failure to deliver agreed service due to our fault
• Duplicate payment errors

8. Chargebacks

Initiating a chargeback without contacting us first is considered a breach of agreement.

We reserve the right to:

• Dispute chargebacks
• Revoke access to delivered assets
• Pursue legal remedies